Warranty Details & Claim Instructions
For products carrying a lifetime warranty we guarantee against defects in workmanship and materials. For the forged part of the tool, this means that we will replace the tool if the tool head breaks or bends (unless the tool is abused). For the handle of the tool, a defect in materials or workmanship would normally be seen in the first year, so typically a tool with a damaged or broken handle will be replaced within the first year. Between 12-24 months we will often send a replacement handle at no charge. After two years, handle replacement would be considered maintenance. Replacement handles are available for the most common styles on-line, or you may contact us to order handles. This warranty does not cover damage from improper use or care.
One Year Warranty:
We guarantee against defects in materials and workmanship for one year from date of purchase. This warranty does not cover damage from improper use or care.
Submitting a claim:
Below you will find the information needed to complete a warranty claim. You may copy and paste this form into an e-mail and send to firstname.lastname@example.org . Please be as detailed as possible with your description of the item – we have many similar tools with only slight variations in size, length, handle style, etc.
Additionally, a photograph of the damaged item should be attached to your e-mail. You may also send this information via mail to the address shown below. Once we receive your claim, we will review promptly and get back to you as soon as possible.
Please do not return product prior to our authorization, as we may or may not need the product returned.
We will respond ot your claim, typically, within forty-eight hours.
Warranty Claim Information:
Name of person who purchased the product (if different):
Item # and/or description:
Where was the item purchased:
Please describe the damage:
What was the tool being used for when the damage occurred?
How would you like to see the issue resolved?
Clarington Forge, USA
3450 Third Street, 3B
San Francisco, CA 94124